1st Level Customer Support (English + Japanese) CÔNG TY TNHH BOSCH GLOBAL SOFTWARE TECHNOLOGIES

-Provide advice and guidance to customers via call, e-mail(inbound / outbound)
-Be the image of the company and service and ensure high customer experience by answering, escalating and following up all requests
-Follow the company's Internal Regulations, policies as well as the service’s work instructions and processes (register all interactions in the database, contribute to the knowledge base development, etc.)
-Fulfill additional assignments (e.g. support colleagues across all sites, setup of new services)
-Achieve the individual and service key performance indicators
-Strive to continuously develop and improve the processes and service to always ensure the best customer experience

Why BOSCH?
Because we don't just follow trends, we create them.
Because together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.
Benefits and Career Opportunities
-Working in one of the Best Places to Work in Vietnam
-Join a dynamic and fast growing global company (English-speaking environment)
-13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
-100% monthly basic salary and mandatory social insurances in 2-month probation
-Onsite opportunities: short-term and long-term assignments
-15++ days of annual leave + 1 day of birthday leave
-Premium health insurance for employee and 02 family members
-Flexible working time
-Lunch and parking allowance
-Various training on hot-trend technologies/ foreign language (English/Chinese/Japanese) and soft-skills
-Fitness & sport activities: football, badminton, yoga, Aerobic
-Free in-house entertainment facilities and snack
-Join in various team building, company trip, year-end party, tech talks and a lot of charity events

-Advance or higher Japanese (N2) and English language in verbal & written
-Good knowledge in MS-Office (Excel, Word, Power Point, Outlook)
-A natural communicator, adapting your style to each customer
-Basis knowledge in Purchasing area
-Confident and willingness to learn, with the ability to deliver an excellent customer experience from start to finish
-Innovative and solution orientated mind-set
-Ability to work under pressure and good team engagement
-Ideally having already experience in a customer service environment