- Perform services portfolio of the team: IT-helpdesk services on-site together with global team / AD management / workstations/ workstation platforms/ application deployment and assets management following the company policy/procedure. - Manage the service of incident management and change management - Manage the services quality/ KPI/ Governance/ Improvement. - Maintain activities between internal and external resources, and facilitate smooth workflow for service delivery - Motivate, animate, and encourage good team spirit among the staff (1to1, team meetings, reporting, coaching, Team building) - Participate projects and tasks assigned by functional operational manager.