MÔ TẢ CÔNG VIỆC
- Perform services portfolio of the team: IT-helpdesk services on-site together with global team / AD management / workstations/ workstation platforms/ application deployment and assets management following the company policy/procedure.
- Manage the service of incident management and change management
- Manage the services quality/ KPI/ Governance/ Improvement.
- Maintain activities between internal and external resources, and facilitate smooth workflow for service delivery
- Motivate, animate, and encourage good team spirit among the staff (1to1, team meetings, reporting, coaching, Team building)
- Participate projects and tasks assigned by functional operational manager.
YÊU CẦU CÔNG VIỆC
* Must have:
- 2+ years in relevant experiences
- Active Directory management.
- Security skillset in OS Platform.
- Basic understanding of the Network topology & network connectivity (LAN/VLAN/WAN).
- Understanding network protocols, addressing schemes and basic skills to troubleshoot the network components
- Problem solving skills, good interpersonal skills, fast learner and good verbal & written communication skills
- Autonomy and motivation for this function.
- Interpersonal skills proficiency
- Innovation mindset
- Good communication skill in English.
- Customer oriented approach
* Nice to have:
- BSc/MSc in Computer Science & Engineering or equivalent
- Technically curious and having analytical skills
- Self-organized and prioritize work
- Motivator capacities for tech teams
- Proactive mindset
- Fun & Dynamic & Team player
- Full of Energy & Inspiring