Assistant Restaurant Manager Hotel Des Arts Saigon

* Administration - Prepare all needed Micros request and submit it to Social Club Restaurant & Bar Manager for signature - Control and acknowledge all store requisitions before sending it to Social Club Restaurant & Bar Manager for signature - Control and acknowledge all purchase requests before sending it to Social Club Restaurant & Bar Manager for signature - Control and record all Void made in the Social Club and in pool area - Control the daily Social Club revenue (logbook vs Income Auditor daily revenue report) and correct it in case of mistake - Complete the daily log book with operation details - Issue the monthly training plan to Social Club Restaurant & Bar Manager - Issue Micros Card request - Follow up on the implementation of any promotion / special event - Complete the weekly cleaning plan - Complete the weekly grooming check list - Issue and follow up on all needed maintenance requests - Complete the daily acknowledgement form - Complete and submit the weekly Social Club team schedule - Communicate to Social Club Restaurant & Bar Manager any areas of concerns - Conduct the yearly assessment of the Social Club team in an objective way - Keep the Social Club guests database updated and accurate - Ensure communication and introduction of all FB promotions to Front Office and Call Centre - Control all equipment in the Social Club to ensure full Par Stocks - Ensure that there is enough equipment to ensure smooth operations , any missing equipment must be reported to Social Club Restaurant & Bar Manager - Conduct monthly linen inventory - Conduct monthly cutlery inventory with assistance from the stewarding team - Submit vacation plan and application for leave to Social Club Restaurant & Bar Manager - Conduct briefing before each service and communicate on all out of stock items - Monitor all Voids issued in the Social Club and Pool area - Conduct Monthly Assessments of the Supervisors * Financial and Revenue Responsibilities - Communicate the financial target (budget) to the team - Is active and work hard to reach the budget by using upselling techniques - Monitor the cost linked to the operation * Training and Human Resources Management - Develop trainings in accordance to the operational needs - Train the team on a regular basis and in accordance to the training plan - Issue training checklist for all training given - Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees - Complete all staff requisition forms and submit to Social Club Restaurant & Bar Manager for signature at least 2 weeks prior the actual date staff is needed - Give regular positive and negative feedbacks to each team member in a constructive way * Guest Service Responsibilities - Ensure guest satisfaction at all times - Develop customer loyalty and recognition - Introduce and up sell any special events / promotions - Gather guest feedback and report to the Social Club Restaurant & Bar Manager - Work hard to satisfy any guest requests * Operational Responsibilities - Manage the entire Social Club and Pool team - Ensure smooth and efficient service at all times - Ensure an extremely detailed service - Ensure proper atmosphere of Social Club according to the time of the day (music, lighting, aromas, temperature…) - Ensure good communication between kitchen and Social Club and Pool service team - Check all operations set up - Know and ensure full follow up on the MGallery brand standards - Monitor and control the cleanliness of both front and back of the house service stations - Ensure proper organization of all service areas - Ensure efficient sequence of service - Follow up that all given training are fully followed by the staff - Handle and follow up on any guests complaints and report to Social Club Restaurant & Bar Manager - Check overall conditions of the Social Club Rooftop Bar and Pool * Meetings to attend/ lead - Attend or lead the daily Social Club briefings - Attend monthly promotional meeting - Attend the weekly pre con meeting - Attend the monthly F&B managers meeting - Attend the monthly F&B team meeting * Miscellaneous - All employees are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances. - All employees may be assigned to other duties in the hotel as and when required by business levels.

- Employee benefit card offering discounted rates in Accor Hotels worldwide. - Develop your talent through learning programs by Academy Accor. - Opportunity to grow within your property and across the world! - Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.

- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. - Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency. - Problem solving, reasoning, motivating, organizational and training abilities. - Good writing skills - Leadership Skills - Diploma in Hotel Management, Food & Beverage, or related field. - 3 years related experience, including supervisory experience, or an equivalent combination of education and experience