* Responsibilities and essential job functions include but are not limited to: - Demonstrates integrity, honesty, and knowledge that promote the culture, values and mission of Starbucks - Supports store manager in implementing company programs by working directly with shift team to execute action plans that meet operational and organization objectives - Communicates clearly, concisely and accurately in order to ensure effective store operations; filters communication to the shift team as directed by the store manager - Utilizes and provides direction to partners during their shift on the use of operational tools to achieve operational excellence; acts as a coach and mentor to partners by using discretion in assessing performance, providing feedback and coaching to improve partner performance, and effectively recommending employment decisions to store manager - Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns • Models a customer comes first attitude, delivers legendary customer service, and supervises partners to ensure they are delivering legendary customer service - Engages in conversation with customers to understand customer needs and the needs of the community in which the store is located • Maintains and models a calm demeanor during periods of high volume or unusual events; continues to keep store operating to standard and sets a positive example for the shift team - Contributes to positive team environment by recognizing alarms or changes in partner - Maintains regular and consistent attendance and punctuality - Responds to immediate store needs by utilizing external resources such as Partner & Asset Protection, Partner Resources and Food & Beverage/ Product & Marketing - Reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the shift team to achieve operational goals; communicates ideas to the store manager for broader areas of improvement. - Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools and makes recommendations to store manager on new, creative, and impactful methods of recognition * Working in Starbucks stores in 1, 2 District
VIP- Kinh nghiệm: Không yêu cầu
- Chức vụ: Trưởng nhóm/ Giám sát
- Yêu cầu bằng cấp: Khác
- Số lượng cần tuyển: 1
- Yêu cầu giới tính: Nam, Nữ
- Độ tuổi: từ 22 - 36 tuổi
- Hình thức làm việc: Toàn thời gian
- Lượt xem: 0
* Summary of Experience - Progressive responsible retail experience – 2 years - Customer service experience in a retail or restaurant environment – 1 year - Experience in directing the work of others Required Knowledge, Skills and Abilities - Ability to act with a customer comes first attitude and deliver customer service that meets and exceeds customer expectations - Ability to use discretion in providing direction to others - Ability to direct the work of others - Effective oral communication skills - Knowledge of the retail environment - Strong interpersonal skills - Strong problem-solving skills - Team-building skills - Ability to work in a fast-paced and changing environment - Ability to deliver excellent customer service - Ability to work as part of a team
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- Địa chỉ: Lầu 14-15, Tòa nhà Phượng Long 2, 16 Nguyễn Trường Tộ, Phường 12, Quận 4, Hồ Chí Minh
- Quy mô công ty: 500-999
- Đang tuyển: 0 việc làm
Our Starbucks Mission Statement
Our mission: to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.
Here are the principles of how we live that every day:
Our Coffee
It has always been, and will always be, about quality. We’re passionate about ethically sourcing the finest coffee beans, roasting them with great care and improving the lives of people who grow them. We care deeply about all of this; our work is never done.
Our Partners
We’re called partners, because it’s not just a job, it’s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard.
Our Customers
When we are fully engaged, we connect with, laugh with and uplift the lives of our customers – even if just for a few moments. Sure, it starts with the promise of a perfectly made beverage, but our work goes far beyond that. It’s really about human connection.
Our Stores
When our customers feel this sense of belonging, our stores become a haven, a break from the worries outside, a place where you can meet with friends. It’s about enjoyment at the speed of life – sometimes slow and savored, sometimes faster. Always full of humanity.
Our neighborhood
Every store is part of a community, and we take our responsibility to be good neighbors seriously. We want to be invited in wherever we do business. We can be a force for positive action – bringing together our partners, customers and the community to contribute every day. Now we see that our responsibility – and our potential for good – is even larger. The world is looking to Starbucks to set the new standard, yet again. We will lead.
Our Shareholders
We know that as we deliver in each of these areas, we enjoy the kind of success that rewards our shareholders. We are fully accountable to get each of these elements right so that Starbucks – and everyone it touches – can endure and thrive.
Environmental Mission Statement
Starbucks is committed to a role of environmental leadership in all facets of our business.
We fulfil this mission by a commitment to:
- Understanding of environmental issues and sharing information with our partners.
- Developing innovative and flexible solutions to bring about change.
- Striving to buy, sell and use environmentally friendly products.
- Recognizing that financial responsibility is essential to our environmental future.
- Instilling environmental responsibility as a corporate value.
- Measuring and monitoring our progress for each project.
- Encouraging all partners to share in our mission.