Bell Captain LA VELA SAIGON HOTEL

- Supervising staff to ensure compliance with hotel policies, standards and procedures. - Having a plan for training skills and skills for employees regularly and periodically to ensure the most effective service for customers, contributing to customer satisfaction. - Be alert for suspicious cases, unusual situations, must immediately notify the Security and the Division Head. - Ensuring the customer service area, working area and equipment are always clean and tidy. - Make sure the delivery of luggage, fax, messages, parcels ... for guests and departments quickly and accurately, with details of the date, time of delivery and receipt, delivery and receipt in the book logbook. - Supervise and ensure the main door of the hotel is always clean and staff in charge of closing and opening doors for guests. - Supervise and ensure the support staff in time when the bus takes guests to the hotel. - Assist guests in declaring police emergencies when necessary. - Manage luggage storage scientifically and effectively, report to the Head of the baggage that is overdue for unclaimed luggage. - Manage safes keeping guests' assets, keeping track books and controlling carefully. - Check the information boards located in the lobby area to ensure the content is accurate, timely and in the right position. - Regularly check the status of elevators and promptly report to the technician when an incident occurs. - Operate elevator flexibly. - Provide information about the hotel, city ... and other services when guests request. - Help the Department in charge of establishing standards and operating procedures. - Make reports on security situation at the hotel as prescribed. - Supervise the declaration of temporary residence for guests at the authorities as prescribed. - Report immediately to the Head, Deputy Head of the problems that arise in the work shift. - Perform other duties, as assigned.

- Competitive salary and package - Service charge - Professional working environment

- Graduating from college or higher. - Understand the psychology of guests. - Master the accommodation rules. - Knowledge of social issues, history, places to visit. - At least 3 years experience working at 4 or 5 star hotel. - TOEIC English or IELTS equivalent, priority to know more foreign languages. - Good training and communication skills.