Chăm Sóc Khách Hàng (Customer Service Staff) CÔNG TY TNHH GBG GROUP SERVICES

Join us in the heart of District 7, Ho Chi Minh City, at our exquisite office in one of the city's most prestigious buildings. As a customer service staff, you'll bask in the modern beauty of our workspace, collaborate with a dynamic and creative team, and enjoy the guidance of exceptional leaders, making each day a rewarding journey. - Answer questions from customers by chatting, emailing, and/or talking on the phone. - Work with clients who have complaints, orders, or require information about services purchased from the company while maintaining a positive attitude and calmly responding. - Cooperate with other staff to solve problems. - Follow communication procedures, guidelines, and policies. - Listen and resolve customers’ concerns, issues, and questions to your best ability. - Prepare customer reports by gathering data collected during customer interactions. - Refer issues and questions to managers if necessary. WORKING TIME: - You will work a mixed working shift with day and night shifts in a week. (2 days 3 nights or 3 days 2 nights/week) - Day shift: 11 AM - 8 PM, night shift: 8 PM - 5 AM. (Night shift will have 30% salary bonus per hour, by law) - You will have TWO random days off/week. Shift types will be decided by the company.

12 annual leave. Salary review once a year. Birthday party monthly. Gifts on international/national holidays. (Women's day, Valentine,..) Annual Health Check. Social Security covered. Beautiful hi-tech office. Snack bar and beverages provided by the company.

Excellent English communication, speaking confidently and fluently (Clear voice). Having at least 1 year of experience in related fields. Proactive, helpful, and willing to learn. Must work in the office. (No remote and hybrid option)