Class Operations Officer CÔNG TY CỔ PHẦN CÔNG NGHỆ GIÁO DỤC NATIVE X

Working time: Block 1: 7:45 - 15:45 (WFO) Block 2: 15:45 - 23:45 (WFH) Block 3: 8:30 - 17:30 (WFO Teaching schedule management (60%) - Work with the Student Operations Department to acquire requirements for classes of different levels and programs; - Allocate teaching hours with teachers’ pool according to NativeX’s standard; - Find and allocate suitable teachers to classes following the approved budget; - Troubleshoot and monitor potential scheduling problems (Substitute, Cancellation, etc.) as follow instructions and process; - Arrange teachers for other academic activities when requested; - Record/update all daily changes of classes/teacher’s situation; - Monitor and report relevant operational indicators. Class operation management (30%) - Observe and support teachers in troubleshooting unexpected issues while classes are running; - Check communication tools (Live chat/ Google chat/ Other channels) and promptly reply to the teacher's questions or find a suitable supporter. - Lead and assign proper tasks to collaborators to ensure stable workload and standard operation. - Follow up to ensure collaborators can interact properly on the Admin portal; Process, policies, and regulation (10%) - Follow all working procedures, policies, rules, and regulations of TED; - Support team members in handling requests and concerns from Teachers; - Support to check, monitor, remind and guide Teachers and subordinates (if any) to follow the rules and regulations - Participate in researching and revising processes annually or when needed; - Collaborate with team members in maintaining the TED operation to the right standard; - Update and make necessary reports - Other ad hoc assignments required by the Line manager.

Provide laptops for employees Health insurance for all employees Interna 12 days annual leave, 1 birthday leave & 1 Christmas day leave Flexible working hours, open co-working space Opportunities to promote to higher positions: Senior, Team Leader, Managee Training (Technical & Functional)

- Have good skills in verbal and non-verbal communication; in both Vietnamese and English; - Experienced in researching and problem-solving skills; - Has a good sense of logic. - Have knowledge of system management in a large organization; - At least a Bachelor’s degree. Candidates majoring in Economics is an advantage; - At least 1-3 years experience in a similar position; - Candidates who have worked in Education are an advantage. - Should be a team player; highly disciplined; proactive and tech-savvy - Computer literacy – MS Office; G-suit; CRM system, etc;