Accenture Vietnam
Mức lương
Thương lượng
Hạn nộp hồ sơ
30/06/2025
  • Kinh nghiệm: Từ 3 - 5 năm
  • Chức vụ: Nhân viên
  • Yêu cầu bằng cấp: Đại học
  • Số lượng cần tuyển: 1
  • Yêu cầu giới tính: Nam, Nữ
  • Độ tuổi: từ 25 - 35 tuổi
  • Hình thức làm việc: Toàn thời gian
MÔ TẢ CÔNG VIỆC

* Drive Service Management Activities - Supervise activities between internal and external resources, and facilitate smooth workflow for service delivery - Organize governance and service committee - Report and control operation consumption for billing (Man-day, Hardware/Cloud resources) * Coordinate Operation Efficiency - Drive P1 communication on Incident Management - Ensure ITIL Operation process are respected - Manage continuous improvement and avoid recurrency through Problem management - Guarantee qualification and billing model for Change & Service Request - Maintain CMDB and Knowledge Management * Contract Management & Business Development - Ensure Service Level Agreement compliancy - Understand Customer business activities - Understands LBN service portfolio * Customer Relationship & Satisfaction - Ensure close relationship with the customer - Help to identify or contact the relevant stakeholders - Ensure CSR KPI improvement - Interface with the contract owner for quality of service (QoS) and drive Continuous improvement plans * Ambassador for Accenture Spirit © - Share Accenture success experience & legacy - Be Accenture spirit ambassador - Relay the local & regional messages & strategy - Ease the inter-site communication/cross cultural aspects * Multi-dimensional expertise - Support & Responsible in case of escalation in production in case of Incident/Crisis impacting the service level agreement - Crisis management for major situation related to customer in his scope - Identify opportunities to improve operational efficiency and productivity.

QUYỀN LỢI ĐƯỢC HƯỞNG
YÊU CẦU CÔNG VIỆC

* Must have - Service management experience - Strong knowledge in IT Infrastructure Production environment - Experienced in Cloud based environment like AWS, Azure, AliCloud, etc is a plus - Fluency in written and spoken English language is a must * Nice to have - BSc/MSc in Computer Science & Engineering or in business administration - 3-5 years managing service contract in IT infrastructure - ITIL V3 or V4 Foundation - Cloud fundamentals - Interpersonal skills proficiency - Good Leadership and management competencies - Good presentation & communication skills - Automation mindset - Market/IT Industry understanding - Able to work flexible hours, including weekends by the needs of the business - Able to work overtime, as needed

CÁCH NỘP HỒ SƠ

Cách 1: Nộp hồ sơ trực tiếp tại văn phòng:

Địa chỉ: 9th Floor, Viettel Tower, 285 Cach Mang Thang 8, Quận 10, Hồ Chí Minh

Cách 2: Nộp hồ sơ qua email:

Bấm vào nút "Ứng tuyển ngay" để nộp

Chia sẻ công việc
GIỚI THIỆU CÔNG TY

Overview

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Visit us at accenture.com.

Website

http://www.accenture.com

Industry

Business Consulting and Services

Company size

10,001+ employees

Specialties

Management Consulting, Systems Integration and Technology, Business Process Outsourcing, and Application and Infrastructure Outsourcing

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