Credit Controller/ Nhân Viên Thu Hồi Công Nợ Rentokil Initial Vietnam

* Responsible for HN Collection team activities to converse cashback: - Daily execute “dunning profile” in OnGuard based on assigned customers, complete actions from “to do list” in Onguard to achieve monthly Collection target (main task): + Email action + Reminder Letter + Phone call + Call back + Dispute Invoices + Request - Follow up list of key account customers, bad debt Invoices making sure that invoices and payments are on track. - Collect cash from a part of customers in HN and deposit into the Bank. - Monitor and make sure list of existed and new customer contact points are updated if any change. - Provide needs supported documents for payment - Documents preparations which are mentioned in the contract or new request from customers for payment as monthly request - Co.work with Service Planner and Billing team to get full set of documents (Service Docket- Báo Cáo Dịch Vụ, Service detail - Bảng Kê dịch vụ, Service Confirmation – Biên Bản Nghiệm Thu, QA report). - Courier full set of documents to customer and monitor it - Monitor bank transactions (payment received) and verify payment made for which Invoice number (before preparing Customer Ledger in Navision) - Receive incoming disputed invoices from customers or other departments - Other tasks assigned by line managers * Enhancing Excellent Service - Study and improve OnGuard application - Study Navision to understand more the behavior and actions when needed * Capability Development - Share useful Microsoft Word/Excel Skills for team members - Improving presentation when needed for team members - Influent teammate with a creative and supportive spirit, re-creating best way of working - Best advice giver for each team members * Staff Recruitment, Welfare & Development - To assist in the Recruitment, Training and Career Development of team members. * Other requested tasks from Line Manager

- Graduated from College/University with major in Finance/Accounting - Have 1-2 working years’ experience in the same position. - Good interpersonal skills and Customer service orientation - Strong analytical and problem solving skills. - Good command of English - Good at computing skills and Familiar with accounting software - Be hard working, careful & patient person - Proactive approach, willing to support the team and working together.