CRM Planner Công Ty OPPO Việt Nam

* Role purpose - To support CRM Supervisor on developing, initiating, and implementing long-term CRM Plan as well as new product campaign launch to build meaningful and close relationships with consumers across online & offline platforms. * Key responsibility - Responsible for the overall planning, budgeting, and implementation of CRM events (both online & offline) to bring the unique & proud-to-own users experience. - Collaborating closely with the Service Department to design & execute the after-sale service management to enhance the premium services of brand - Maximize CRM opportunities with strong collaboration with other partners for member’s benefit enrichment (ex: collab with beauty brands/F&B brands to develop the privileges for members). - Conduct research and competitor analysis to obtain market and consumer insights and monitor competitors’ promotional activities & performance. Bring the efficiency & valuable activities to members. - Handle users' feedback via My OPPO App feedback hub & offline activities. - Work with content team to develop the content approach to old users for new product launch. Also, responsible for the UDC content encouragement & management. - Work with campaign team, PR team to manage the gifting plan (physical gift, online gift.. as the unique reward from brand to loyal members).

Participation in social insurance, health insurance, and unemployment insurance as stipulated by the law. Comprehensive healthcare coverage through PVI insurance Working in one of the TOP 100 best working environments in Vietnam

- Minimum 3 years of CRM experiences, worked in luxury retailers’ brand/ technology companies is the bonus. - Holding offline events experience is the must (serving end-users). - Sense of strategic & creative thinking. - Proactive, organized and result oriented. - Teamwork and a strong collaborative mindset . - Ability of party's communication, negotiation, and presentation skills . - Strong project/event management skill & strong sense of ownership