CRM Planner - Quận 7 Công Ty OPPO Việt Nam

* Role purpose - To support CRM Supervisor on developing, initiating, and implementing long-term CRM Plan as well as new product campaign launch to build meaningful and close relationships with consumers across online & offline platforms. * Key responsibility - Responsible for the overall planning, budgeting, and implementation of CRM events (both online & offline) to bring the unique & proud-to-own users experience. - Collaborating closely with the Service Department to design & execute the after-sale service management to enhance the premium services of brand - Maximize CRM opportunities with strong collaboration with other partners for member’s benefit enrichment (ex: collab with beauty brands/F&B brands to develop the privileges for members). - Conduct research and competitor analysis to obtain market and consumer insights and monitor competitors’ promotional activities & performance. Bring the efficiency & valuable activities to members. - Handle users' feedback via My OPPO App feedback hub & offline activities. - Work with content team to develop the content approach to old users for new product launch. Also, responsible for the UDC content encouragement & management. - Work with campaign team, PR team to manage the gifting plan (physical gift, online gift.. as the unique reward from brand to loyal members).* Role purpose - To support CRM Supervisor on developing, initiating, and implementing long-term CRM Plan as well as new product campaign launch to build meaningful and close relationships with consumers across online & offline platforms. * Key responsibility - Responsible for the overall planning, budgeting, and implementation of CRM events (both online & offline) to bring the unique & proud-to-own users experience. - Collaborating closely with the Service Department to design & execute the after-sale service management to enhance the premium services of brand - Maximize CRM opportunities with strong collaboration with other partners for member’s benefit enrichment (ex: collab with beauty brands/F&B brands to develop the privileges for members). - Conduct research and competitor analysis to obtain market and consumer insights and monitor competitors’ promotional activities & performance. Bring the efficiency & valuable activities to members. - Handle users' feedback via My OPPO App feedback hub & offline activities. - Work with content team to develop the content approach to old users for new product launch. Also, responsible for the UDC content encouragement & management. - Work with campaign team, PR team to manage the gifting plan (physical gift, online gift.. as the unique reward from brand to loyal members).

- Participation in social insurance, health insurance, and unemployment insurance as stipulated by the law. - Comprehensive healthcare coverage through PVI insurance - Working in one of the TOP 100 best working environments in Vietnam

- Minimum 3 years of CRM experiences, worked in luxury retailers’ brand/ technology companies is the bonus. - Holding offline events experience is the must (serving end-users). - Sense of strategic & creative thinking. - Proactive, organized and result oriented. - Teamwork and a strong collaborative mindset . - Ability of party's communication, negotiation, and presentation skills . - Strong project/event management skill & strong sense of ownership