CRM Senior Manager Công ty TNHH MM MEGA MARKET Việt Nam

* MISSION: - Deliver insights and strategic value propositions to internal and external clients enabling them to accelerate growth and/or be more productive through market analytics and business solutions. - Guidance team to maintain different database effectively and structurally. Involvement in automation process to be more efficient in generating report. Generate monthly reports. * ROLES: - Be responsible for maintaining a strong master data of customer/ trade plan for data mining to serve for different business purposes like solving complex problems; evaluating scenarios for the purpose of predicting future outcomes and supporting decision making and improving customer relationships, etc… - Support Marketing in developing client specific strategic and tactical business proposals. Translate client integrated data sources to actionable insights. Develop a detailed, strategic analytical framework to measure the effectiveness of all reports. - Lead grassroots efforts around quantitative and qualitative research to inform brand & promotional strategies, track customer perceptions, and monitor competitive trends - Build dashboards and reports for weekly, monthly and quarterly distribution to senior stakeholders for high-level understanding of impact of sales initiatives - Provide ad-hoc analysis on various marketing, merchandising or strategic initiatives as necessary - Be able to work with big data and working with IT to manage different sources of data effectively and structurally to be easy in processing and management. - Involvement in automation process to increase working efficiency and productivity. - Ensure effective problem resolution within agreed timelines with all stakeholders

- Degree in Business Studies/Marketing preferred - Minimum five to eight years’ experience in FMCG or Retail/ Research Industry, especially in sales, marketing, market research, business development related work, etc. - Minimum of two to three years’ experience in a managerial capacity in MNCs - Demonstrate skill set to work with big data; show passion in analytics and research - Demonstrate advanced knowledge with trends and new developments in the industry, customer needs and professional expertise - Proven competency to handle confidential/sensitive information in an appropriate and secure manner - Demonstrate fluency in both written and spoken English - Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint) - Manage and oversee team’s delivery of projects/ tasks to drive execution against goals set - Drive and manage learning and development of team in the area of data analytics and insight