- Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint, ... - Providing accurate, valid, and complete information by using the right tools, methods, and processes. - Ensuring a high level of customer service and a positive guest experience. * Working Time: 24/7, 2 day off per week, arrange by team leaders * Salary: Base salary, meal allowance, skill allowance, Internet allowance, monthly KPI bonus