- Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint, ...
- Providing accurate, valid, and complete information by using the right tools, methods, and processes.
- Ensuring a high level of customer service and a positive guest experience.
* Working Time: 24/7, 2 day off per week, arrange by team leaders
* Salary: Base salary, meal allowance, skill allowance, Internet allowance, monthly KPI bonus