Customer Service Officer Sonion Việt Nam

This is 8-month contract position. 1. Order management - Order entry, order confirmation - Follow up on order confirmations (goal all confirmations in place within 24h) - Communication with customers and operations on order confirmations - Communication internally to get an understanding of background to changes in orders - Communication with customers on changes to orders (“early warning”) - Support to customers with sample orders 2. Vendor Managed Inventory (VMI) management - Close coordination with customer around management and alignment of max and min levels. - Close monitoring of VMI consumptions and changes in customer forecasts. Close dialogue with operations around outlook and changes. - Booking orders for replenishment. - Very good experience in working with customer order management tools. - Management of aged products according to customer contracts. 3. Documentation/Administration - Archiving orders and other relevant documentation - Understanding of business processes/quality systems – ensuring that we work in alignment with our processes. - Creating monthly sales reports per customer to be distributed to customer purchasing and sourcing. - Alignment on customer forecasts with customers; Key Account Managers (KAMs) and planning. - Alignment on upcoming product launches and corresponding ramp volume requirements with KAMs, project managers and customers.

1. Education background: College/University degree with related major. 2. Professional knowledge of: - Very good understanding of the supply chain process from order to customer delivery, including setup with carriers and customs. - Capable to support internal operations and customers in terms of prioritizations and finding pragmatic solutions. - A good understanding on supply chain process on customer side. - Very good understanding of VMI setup and management of VMI levels/customer interaction. - Capability to take on discussion with customers where select VMI or other inventory should be transferred to the customer as a result of aging or ramp downs. - Capability to analyze and review customer forecasts (Analytical). Reality checks based on history and understanding of upcoming product releases. 3. English: Excellent spoken and written English (Mandarin and German a plus but not required). 4. Others: - Excellent interpersonal skills and customer orientation. - Establishing a peer to peer relation with purchasing on customer side. - Very good knowledge of business processes/quality systems and understanding of the importance to work within these systems. 5. Working Experience: at least 1 year working experience in supply chain environment.