Customer Service Team Leader - App Social Video Công ty TNHH Transcosmos Vietnam

- Lead, manage, recruit & develop a team, helping them to achieve their full potential and maintain high standards and quality of work. - Ensure that all services are delivered within the framework core values and in line with existing policies and procedures - Actively promote and support inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and goals - Create an inspiring team environment with an open communication culture, utilizing clear goals and objective setting to help the team succeed - Performance management: career counseling, coaching, performance development, 1:1's mentoring, Team huddle, Ops calibration ETC... to make sure the team achieves the glide goal. - Control Team roster to be efficiencies and work with QAs/Trainers to gather feedback regarding productivities and quality problems for service improvement.

- Periodical bonus: twice/year. 13th-month salary, Bonuses, gifts for Holidays - Insurances followed Vietnamese Labor Law - Activities: Birthday party, Employee engagement activities - Position promotion, salary increase: once/year

- University/Colleges required - 1-year minimum team leader - Experience in E-Commerce, Customer Service, Consultant, Data, and Moderation,.. - Experience in a high-growth organization strongly preferred - Good at English.