Customer Service Team Leader _ Quận 11 (Tiếng Hàn) VIETNAM CONCENTRIX SERVICES COMPANY LIMITED

- Train, assist, and mentor new employees in the department
- Provide team leadership to achieve identified performance metrics and targets
- Through coaching and counseling sessions maintain and improve all areas of performance; productivity, quality and attendance;
- In collaboration with HR assist in the recruitment of new reservation agents
- Translate, implement and enforce company policies, procedures, and priorities
- Work with workforce management tools and business tools to monitor calls and emails to ensure schedules are achieved
- Conduct performance appraisals and feedback sessions as needed
- Delegate identified tasks as appropriate
- Handle reservations/escalations as needed
- Assist Operations Manager Customer Service
- Service hotel partners with process, inventory availability, rates, and special offers
- Resolve complaints/issues for both hotels and customers
- Perform quality processes; email, procedures, phone skills
* Working time
09:00 AM - 18:00 PM
10:00 AM - 19:00 PM
11:00 AM - 20:00 PM
12:00 PM - 21:00 PM
13:00 PM - 22:00 PM
14:00 PM - 23:00 PM

- Được đi du lịch 1 lần trong 1 năm
- Quà chúc mừng sinh nhật
- Hỗ trợ ăn nhẹ trong giờ làm việc
- Được hưởng chế độ BHYT, BHXH, BHTN theo quy định
- Cung cấp máy tính cho nhân viên
- Chương trình chăm sóc sức khỏe cao cấp dành cho nhân viên
- 14 ngày nghỉ phép có lương
- Được review 1 lần trong năm
- Được đào tạo
- Môi trường làm việc hòa đồng, thân thiện, quốc tế

- Fluency in English ( Speaking, listening, writing and reading)
- Fluency in Korean toipk 5 ( Speaking, listening, writing and reading)
- Associates Degree/Equivalent Job Experience required;
- 1 year minimum supervising/leading a team of 15 or more people, have knowledge a call center/contact center.
- Experience in a high-growth organization strongly preferred;