Customer Service Team Leader _ Quận 11 (Tiếng Hàn) VIETNAM CONCENTRIX SERVICES COMPANY LIMITED

- Train, assist, and mentor new employees in the department - Provide team leadership to achieve identified performance metrics and targets - Through coaching and counseling sessions maintain and improve all areas of performance; productivity, quality and attendance; - In collaboration with HR assist in the recruitment of new reservation agents - Translate, implement and enforce company policies, procedures, and priorities - Work with workforce management tools and business tools to monitor calls and emails to ensure schedules are achieved - Conduct performance appraisals and feedback sessions as needed - Delegate identified tasks as appropriate - Handle reservations/escalations as needed - Assist Operations Manager Customer Service - Service hotel partners with process, inventory availability, rates, and special offers - Resolve complaints/issues for both hotels and customers - Perform quality processes; email, procedures, phone skills * Working time 09:00 AM - 18:00 PM 10:00 AM - 19:00 PM 11:00 AM - 20:00 PM 12:00 PM - 21:00 PM 13:00 PM - 22:00 PM 14:00 PM - 23:00 PM

- Được đi du lịch 1 lần trong 1 năm - Quà chúc mừng sinh nhật - Hỗ trợ ăn nhẹ trong giờ làm việc - Được hưởng chế độ BHYT, BHXH, BHTN theo quy định - Cung cấp máy tính cho nhân viên - Chương trình chăm sóc sức khỏe cao cấp dành cho nhân viên - 14 ngày nghỉ phép có lương - Được review 1 lần trong năm - Được đào tạo - Môi trường làm việc hòa đồng, thân thiện, quốc tế

- Fluency in English ( Speaking, listening, writing and reading) - Fluency in Korean toipk 5 ( Speaking, listening, writing and reading) - Associates Degree/Equivalent Job Experience required; - 1 year minimum supervising/leading a team of 15 or more people, have knowledge a call center/contact center. - Experience in a high-growth organization strongly preferred;