E-commerce Operations Director Công Ty TNHH Thương Mại Điện Tử Gobuy Việt Nam

1. E-commerce Strategy & Leadership

• Define and execute innovative e-commerce strategies aligned with business objectives and market trends.
• Utilize consumer behavior insights and market data to identify opportunities for revenue growth and brand positioning.
• Collaborate with C-suite executives to integrate e-commerce operations into the company’s broader business strategy.

2. Platform Management & Digital Optimization

• Manage daily e-commerce platform operations, ensuring a seamless user experience and optimal performance.
• Lead digital initiatives to enhance platform speed, navigation, and mobile responsiveness.
• Partner with marketing teams to refine product descriptions, images, and campaigns for maximum conversion.

3. Supply Chain & Fulfillment Excellence

• Oversee the entire e-commerce supply chain, from inventory management to last-mile delivery.
• Develop partnerships with logistics providers to improve delivery efficiency and customer satisfaction.
• Implement systems to reduce waste, streamline inventory turnover, and mitigate stock-related risks.

4. Customer Experience Innovation

• Champion a customer-centric approach by personalizing the online shopping journey.
• Resolve escalated customer service issues and implement proactive measures to improve satisfaction.
• Regularly analyze customer feedback to refine service offerings and build brand loyalty.

5. Performance Analytics & Reporting

• Establish measurable KPIs to track platform performance, sales trends, and operational efficiency.
• Generate actionable insights from sales data, traffic analytics, and campaign results.
• Deliver comprehensive reports to senior leadership with recommendations for continuous improvement.

• College or Bachelor’s degree in Business, Marketing, or related fields.
• A proven track record of success in e-commerce operations, with at least 5 years of leadership experience.
• Proficiency in managing and optimizing e-commerce platforms.
• Expertise in supply chain, logistics, and inventory management, with a focus on efficiency and scalability.
• Experience in cross-border e-commerce operations and international logistics is highly desirable.
• Analytical mindset with strong skills in data interpretation and decision-making.
• Exceptional leadership and team-building abilities with a collaborative approach.
• A passion for innovation, customer-centricity, and staying ahead of e-commerce trends.
• Proficiency in at least two of the following languages: Vietnamese, Chinese, and English.