Front Office Manager Công ty Cổ phần M Village

- Manage the day-to-day operations of the Front Office department, including overseeing the Receptionist and Lobby Ambassador - Plan and assign work to the Front Office Department accurately, ensuring there is enough staff to provide exceptional service to guests - Ensure that all bookings are in order and that prices are within allowed levels - Maintain cash balances and handle funds correctly at all times - Work closely with the Sales and Housekeeping departments to maximize room capacity and achieve the highest revenue and best customer service - Handle guest complaints and requests quickly, professionally, and efficiently, while showing enthusiasm and offering problem-solving solutions in line with the hotel's interests - Reply to messages and emails from guests and instruct staff to handle any situations that may arise while serving guests - Ensure that all staff members are knowledgeable about hotel products, current promotions, policy changes, and appropriate communication to best serve guests - Train and coach staff on Front Office SOP, hotel rules, and regulations - Evaluate the performance of Front Office staff and suggest commendations or remedial and disciplinary action when necessary - Conduct daily and periodic department meetings and attend meetings as required - Perform any other duties required by the General Manager. * Workplace: M Village District 1

- 13th-month salary - Annual leave: 12 days - Competitive salary and bonus packages based on work results - Opportunity to build a capable and inspired workforce for new hospitality - Participating in social insurance, health insurance, and unemployment insurance according to state regulations - Evaluation based purely on capacity and rapid growth opportunities

- At least 2 years experience in a Duty Manager or Assistant Front Office Manager position - Effective communication in both Vietnamese & English, 3rd language is a plus. - Team management, planning, and reporting skills - Experienced in leading and managing teams of 8-10 people - Good communication and customer care skills - Hardworking, honest, careful, enthusiastic, and a good team supporter - Good negotiation and persuasion skills; adept at handling complaints - Proficient in computer skills