Guest Relation Officer (Japanese Speaking) G.A. CONSULTANTS VIETNAM

※Working Time: Shifts with 5,5 days per week, not exceeding 48 hours per week. Main shifts of Guest Relation Officer: 6am - 2:30pm, 9am - 5:30pm, 12pm - 8:30pm or 2pm - 10:30pm. ※ Description: • Proactively seek feedback on guest satisfaction and resolve problems • To handle guest complaints, inquiries, and comments, log them and initiate appropriate action and follow up • Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction • Respond to guests needs and anticipate their unstated ones • Expect and react promptly to guests’ requirements and inquires • Actively listen and resolve guests’ complaints • Oversee and coordinate all arrivals and departures of VIP guests • Coordinate with Front Office Team to check the departure list for the following day – contact VIP guests to arrange airport transfers, if necessary • To conduct inspections of the public areas of the main lobby and library ensuring a high standard of cleanliness and maintenance and initiating

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• Male/Female. Under 35 years old • Work experience as a Guest Relation Officer (preferably with experience in 4* or 5* hotels) (experience as internship is also OK) • Having knowledge in Hospitality or Tourism Management in an advantage • Good at Japanese (N2) + English in daily conversation