* Market research and brand definition - Manage the Digital Marketing team to identify market segments and conduct market research to identify the needs of the targeted customers in the market - Develop marketing strategies (channels identification, resource allocation, target selection, messaging) and prepare annual and quarterly content calendar with the objective of brand awareness - Consult all customers facing functions to understand the selling points of the brand - Conduct a competitors’ analysis to identify the strengths and key differentiators of the brand - Define brand positioning and create / leverage brand message, key selling points and brand guidelines - Monitor market trends, identify new opportunities and adjust the brand positioning accordingly * Lead acquisition - Manage the Digital Marketing team to identify market segments and conduct market research to identify the needs of the targeted customers in the market - Planning prepare quarterly and monthly ads calendar to achieve the objective of lead acquisition - Oversee the preparation of the marketing content required to deliver the marketing strategies on time for both offline and online - Oversee the execution of the marketing offline strategies, online and offline, and closely monitor the outcomes - Maintain effective communication with the customer-facing teams (Telemarketing, Sales, Direct Sales Force, Service and Event Teams) to ensure the effectiveness of the marketing strategies and adjust as required to attain the set objectives - Prepare, monitor, and manage the marketing budge * Sales Support - Conceptualize, plan, and implement the monthly promotion plan with the commercial team - Prepare and provide the marketing materials required by the commercial team - Manage the marketing material inventory in collaboration with Finance * Brand and marketing effectiveness - Determine all required brand and marketing assets for the organization, online and offline, including in-center signage, website, social media platforms,… - Ensure that all marketing assets of the brand are in line with the brand guidelines and maintained appropriately - Always look for innovative tools and procedures to improve the brand awareness and marketing effectiveness * Team management - Recruit, train and manage the performance of the marketing team members - Provide direction, guidance, and leadership to the Marketing department to deliver the expected outcomes from the function - Set, monitor, and report on the departments’ objectives to the management team