1. Re-enrolment and Customer care activities - Monitoring classrooms activities daily, weekly, monthly to take prompt action for any issue - Monitoring class operations and student grading - Handling Customer requests and propose to manager action plan - Monitoring daily re-enrolment rate and follow up action - Monitoring re-enrolment processes to ensure customer satisfaction - Maintaining office, classrooms, lobby according to Sylvan requirements - Maintaining all facilities and equipment in proper conditions: clean, safe and workable - Monitoring POSM/ books and teaching materials distribution 2. Center admin Management - Supporting and facilitating teachers/TA’ schedule - Arranging exam schedule - Supporting in preparing teaching/testing material - Facilitating TA tutoring activities - Reporting class and student process for quality improvement activities - Other tasks as required