- Overall processing of the order: quotation, order creation, handover, follow up and payment;
- Calculating the quotation prices, tracking quotation;
- Acting as main contact person for customer during quotation phase and project handling;
- Responding clients complaints and inquiries/ cooperate with technical colleagues in handling incoming inquiries, or with QMR to handle complaint from clients;
- Scheduling of technical and human resources: working closely together with related experts (testing team, technical certifiers/ certifiers and team member (test assignment team, report team, technical certification team);
- Testing plan, specification, bill of material, test list, sample list, report are met customer expectation and Company regulation, QM document related;
- Matching order to relevant incoming test samples (if needed);
- Reporting business activities to respective manager periodically;
- Crossing business line coordination (handling internal/ external sub-contract);
- Carrying out duties and functions in a professional, effective and efficient manner to meet customer needs and assist in gaining new customers and retaining existing customers;
- Carrying out other specified duties and functions as directed by supervisor.
