Quận 12 - Workforce Management Supervisor VIETNAM CONCENTRIX SERVICES COMPANY LIMITED

- Data Analyst will act as a liaison between the Centralized and Site WFM teams. - Initiates and manages all WFM communications between centralized, site teams, and leadership. - Preparation of daily / Weekly / Monthly MIS reports & presentations / decks - Preparing of schedules using IEX for different queues across locations and mitigating gaps in schedules. - Root cause analysis of SLA deviations, action plan development and resolution - Monitor real-time queue, schedule adherence & attendance. - Key daily exception requests and update schedules - Optimize breaks of the day or day before the actual schedule. - Schedule ADHOC intra-day training requests and update schedules. - Produce and analyze daily efficiency reports (representative availability, access level etc.) - Attend/lead centralized and/or site management meetings, as required - Strong data source relationship understanding is desired. Database knowledge will be ideal. - Cater to real time reporting adhoc requests as and when required. - Monitor all agents/staff logged into dialer system to assure staff logged into appropriate campaign to each department group and to maximize utilization of agent productivity while logged into campaigns - Ensure all work is performed in compliance with company policies as well as local, state and collection/sales laws and regulation

- Health Care - 14 ngày phép năm, cuối năm khum sử dụng được hoàn tiền - Đóng bảo hiểm full lương - Hỗ trợ cafe, sữa, trà... trong giờ làm việc - Cung cấp máy tính mới cho nhân viên - Được review 1 lần trong năm - Chương trình team building để kết nối đồng nghiệp

- At least 6 years experience in Data Analyst - Knowledge and experience in telesales will be a plus - Have sense to detect and regcognize non-compiance behavior. - Ability to communicate and inspire employees. - Have logic-mind