- Ensuring the smooth operation and proper administration of the departments. - Handling complaints and emergencies, reporting to superior immediately. - Cultivating and maintaining a close relationship. - Assisting Security Department any hotel’s security circumstances. - Participating in the activities of the Front Office personnel whenever necessary. - Ensuring requests from guests are duly accorded. - Ensuring all reports and log book entries are followed up. - Conducting daily briefing. - Cooperating with Security for checking guest rooms whenever necessary. - Conducting training for new staff and identifying areas of weakness. - Checking all mail, fax and letters are promptly delivered. - Maintaining tidy and neat working areas. - Checking on grooming standard of all Front Office staff during hours of duty. - Making rational decisions, bearing in mind the company's policies and procedures in circumstances where there is an incident in the hotel. - Performing any other duty required by guests Front Office Management. - Other details of job will be discussed during the interview
