Regional Sales Manager GSI GROUP LIMITED

- Client Onboarding and Relationship Building: -Guide new clients through onboarding, ensuring smooth transitions to our products/services. -Develop tailored implementation plans with internal teams to align with client goals. -Build strong relationships with key client stakeholders to grasp objectives and challenges. -Proactively engage clients for ongoing engagement, identifying upsell opportunities and gathering feedback. - Client Success Planning and Issue Resolution: -Define success metrics with clients, aligning our offerings to achieve their goals. -Create clear success plans outlining the path to client objectives. -Address client inquiries, concerns, and issues promptly and effectively. -Collaborate internally to resolve technical, operational, or service-related matters. - Product Expertise and Renewals/Upsells: -Gain a deep understanding of our products to provide expert guidance. -Stay updated on product developments to inform clients about new features. -Monitor client usage, spotting upsell chances for additional services. -Work with the sales team to renew contracts and expand engagement. - Client Advocacy and Performance Reporting: -Advocate for client needs and preferences within the company. -Share client insights with product, marketing, and relevant teams for improvements. -Provide regular client updates on usage, performance metrics, and solution value. -Prepare reports and presentations showcasing client success and growth.

-Competitive salary and additional quarterly KPI bonus -Review annual salary increase 2 times/year. -On-the-job training and coaching -External trainings for leadership, language, software training -Work in a young, dynamic, and friendly environment together with supportive individuals -Develop your knowledge and skills in the international working environment for your future career path. -Compulsory insurance: Social – Health - Unemployment insurance as per Labor Law -Enjoy additional union benefits (birthday bonus, holiday bonus, wedding bonus, childbirth bonus) -Receive long service awards after 3 -5 years with up to 25 Mio VND -Enjoy additional medical care (accident, healthcare insurance, life insurance) -Take part in company events (football, badminton, swimming, music class etc.) -Enjoy fruits and snacks in the company (e.g., fruit day) -Special awards for outstanding performance (employee of quarter, employee of year etc.) -Enjoy fully covered team building trips with company. -Annual leave 14 - 18 full-paid days (14 leave days in first year and 18 annual leave days after 5 years) -Complementary birthday leave

-Bachelor's degree in Business, Marketing, or a related field (Master's/MBA is a plus). -Technical Acumen: Proficiency in understanding and explaining the technical aspects of the software, such as integrations, functionalities, and customization options, to ensure clients have a comprehensive understanding of its capabilities. -Experience with professional CRM systems (e.g. Salesforce) is a plus -Previous experience in the AEC industry is a plus -Excellent communication and interpersonal skills. -Strong problem-solving and conflict-resolution abilities. -Empathetic approach with a genuine desire to help clients succeed. -Analytical mindset for understanding client data and identifying trends. -Goal-oriented with a track record of achieving customer retention targets. -Good communication skills in Vietnamese and English