About Us: We are a leading marketplace dedicated to providing fans with access to the best football tickets. Our platform connects sellers and buyers, ensuring a seamless ticket purchasing experience.
Job Overview: We are seeking a dedicated and highly organized Seller Account Manager with exceptional communication skills in English to join our team. The successful candidate will be responsible for managing relationships with our sellers, addressing their concerns, and ensuring they have a positive experience on our platform.
Key Responsibilities:
- Act as the main point of contact for sellers on our platform. - Communicate with sellers to resolve any issues or complaints promptly and professionally. - Be the bridge between sellers and company leaders, working with agents to resolve problems. - Assist sellers in optimizing their listings and improving their sales performance. - Ensure seller compliance with our marketplace policies and guidelines. - Provide regular feedback to sellers to help them improve their service quality. - Collaborate with the customer support team to handle escalated issues. - Develop and implement strategies to enhance seller satisfaction and retention. - Track and report on seller performance metrics and feedback.
