Senior Customer Service CÔNG TY TNHH MTV DAT BIKE VIETNAM

- Customer care directly or indirectly via phone and social media for current customers.

- Investigate customers' problems and find solutions, ensuring that customer feedbacks are heard and acted upon.

- Manage after sales services (bike servicing/support, support queries, upselling).

- Communicate with other departments to resolve problems and expedite work.

- Manage and reconcile CRM databases.

- Conduct frequent customer surveys.

- Work experience as a Customer Service or similar role

- Strong communication and negotiation abilities

- Intermediate computer skills

- Ability using English in working environment

- Hi-tech, consumer goods or automotive industry experience is a plus