Senior Customer Service CÔNG TY TNHH MTV DAT BIKE VIETNAM

- Customer care directly or indirectly via phone and social media for current customers. - Investigate customers' problems and find solutions, ensuring that customer feedbacks are heard and acted upon. - Manage after sales services (bike servicing/support, support queries, upselling). - Communicate with other departments to resolve problems and expedite work. - Manage and reconcile CRM databases. - Conduct frequent customer surveys.

- Work experience as a Customer Service or similar role - Strong communication and negotiation abilities - Intermediate computer skills - Ability using English in working environment - Hi-tech, consumer goods or automotive industry experience is a plus