Senior Customer Service (Chemical Background) SGS Vietnam Ltd.

- Respond to test inquiries and queries from customers and provide a thorough and speedy resolve, handle daily operation of the CS Team (inquiries, quotations, samples receipt/dispatch, buyer information, invoicing, debt collection, etc.). - Ensure customer care service standard of the company is strictly adhered to by every customer service personnel, ensure that SGS' customer database is properly entered and kept in a way that whenever any information is needed in the future, it can be easily accessed. - Follow up special test orders from EE Key Accounts which produce finished good such as TTI, Estec, Datalogic, Vinfast, etc with the complicated test items, test plans and special requirements in TAT and Technical Special Requirement. - Review and close required documentation after completing the jobs. Responsible for quality management system (SOP, forms, guidelines, quality database update, etc.). - Manage client complaint such as investigate complaints/claims, suggest solution for management’s approval, response to clients and have proper actions to improve the situation. - Collaborate with Sales team, Operation Team and Technica Ladder Team to ensure customer needs are met, provide technical information and technical support to customers accrurately. - Develop and maintain positive relationships with customers, promoting customer loyalty and repeat business - Stay up-to-date with company policies and procedures, as well as EE industry standards, such as the Restriction of Hazardous Substances (RoHS) directive, WEEE Directive, REACH SVHC Regulations. - Participate in recruiting and training of fresh customer service employees

- Bachelor's degree in a relevant field or equivalent experience - Strong problem-solving and customer service skills - Excellent written and communication skills in English - At least 2 years of experience in the TIC field or in any related area - Familiarity with various practices, concepts, and procedures of the field gives you an added advantage - Ability to work independently and as part of a team - Ability to thrive effectively under pressure