Trưởng Nhóm Chăm Sóc Khách Hàng Tiếng Nhật (Quận 11) VIETNAM CONCENTRIX SERVICES COMPANY LIMITED

- Ensure agent adherence to policies for attendance, established procedures etc. - Help team members reach their highest potential through effective one on one coaching and group training - Administer training programs for existing staff when needed - Work with management on refining and scheduling appropriate training sessions - Develop short training documents that support call center operations - Answer questions from staff and provide guidance and feedback - Manage by walking around. Be visible to answer questions. - Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc. - Keep staff motivated and engaged - Motivate and encourage agents through positive communication and feedback - Develop contests, awards and themes that increase agents’ loyalty and focus. - Good presentation skills - Produce a quarterly Strategy Presentation outlining your team’s performance, growth and recommendations for additional growth and improvement - Analysis of trends, emerging issues and factors affecting subsidiary performance - Devise and/or recommend ways to optimize procedures - Keep management informed on issues and problems - Prepare monthly/annual results and performance reports - Create a detailed plan of the way in which you plan to impact your team’s day-by-day performance

Đóng bảo hiểm 100% Lương Trả 100% lương 2 tháng thử việc Heal care

- N2 holder, excellent Japanese communication skills (Speaking, Listening, Reading and Writing) - Experience in Customer Service roles or any relevant roles is an advantage. - University/Colleges required. - 2 years minimum supervising/leading a team. - Experience in a high-growth organization strongly preferred. - Working 5 days, 2 days off per week (depend on the Ops schedule)