Planning
- Monthly KPIs action Plan
- Quarterly KPIs action plan
- Yearly Financial Plan
Centre performance:
- Monitor to achieve performance
- Monitor staff turnover rate
HR and Training and development
- Recruit and select staff
- Train staff to make sure they understand ILA culture and policy
- Coaching and train the team to deliver service and performance
Centre operations management
- Property management
- Building management
- Maintain all facilities and equipment in proper conditions
- Maintain ILA standards
- Safety and risk management
- Follow relevant regulations, code and law of the government
- Work with local authorities.
- Follow the company policies, procedures, regulations, document and reporting systems
- Maintain the company standards
- Make sure staff follow the company policies, procedures, regulations, document & reporting systems and standards.
Academic involvement
- Work with Academic Manager for the below:
- Student outcome
- TA performance
- Scheduling
- Teachers performance and efficiency
- Events
- Others where appropriate
Inventory management
- Forecast and approve material order
- Responsible for in and out material and POS
Care event
- Organize seasonal event for current students
New centre set-up
