Assistant Manager - Room Services Khách Sạn Park Hyatt Saigon

* Administration - Assists in the preparation and updates of the Front Office and Bell Desk Departmental Operations Manuals if necessary. - Ensures information on restaurants, hotel facilities and other miscellaneous are updated periodically. - Maintains the Daily Log Book. * Customer Service - Provides exceptional services to guests and internal customers in other department at all time to maintain positive interactions with good working relationships. * Financial - Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals as well as the expectations of the guests. - Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to. * Operational - Ensures that all guest requests and requirements are attended to promptly and handled in the correct manner. - Ensures speedy, accurate and efficient telephone and message service at all times. - Ensures that communication and co-ordination of all Departments, with particular emphasis on the interaction between Concierge and Front Desk, Sales, housekeeping, Maintenance, Telephone, Security are smooth and efficient. - Ensures that all guest details are entered correctly in accordance with the principles of clean data. * Personnel - Oversees the punctuality and appearance of all Concierge and Bell Desk associates. - Conducts annual Performance Development Discussions with Concierge and Bell Desk associates, supports them in their professional development goals. - Assists to prepare and posts weekly work schedules, making sure that they reflect business needs and other key performance indicators. - Ensures that associates have a complete understanding of and adhere to associate rules and regulations. - Feedback the results of the Associate Engagement Survey and ensure that the relevant changes are implemented.

- International, professional and friendly 5-star working environment - Full training from Hyatt (Hotel orientation, Leadership development, E-learning, workshop…) - Learning and development opportunities - Associates Social Space (Designed by colleagues for colleagues) and Associate Social Activities - Complimentary 2 duty meals per working shift and team menu designed by our Chef every week - Be provided uniform and laundry service - Discount 50% for F&B service at our restaurants - Complimentary accommodation at selected Hyatt properties worldwide - Free parking at our associate parking area

- Work experience as Assistant Manager or minimum 2 years as Team Leader/ Supervisor preferably in a luxury international brands. - Good problem solving and focusing on solutions and results having positive and can-do attitude in any difficult circumstance or under high pressure - Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds. - Service oriented style with professional presentation skills - A true desire to satisfy the needs of guests in a fast paced environment. - Extensive knowledge of various departments in international luxury hotels - Excellent organizational, interpersonal and administrative skills - Clear concise written and refined verbal communication skills in English.