Captain - Trưởng Ca Nhà Hàng Nhà Hàng Vintage Emporium

* Operations - Oversees the training of the Restaurant handbook. - Observes wait staff and offers training and improvement where needed - Holds regular communication meetings and daily briefings - Ensures daily smooth restaurant operation and fully manages all aspects of the restaurant in the absence of the Manager/ Assistant Manager. - Ensures all menus are correct and presentable. - Suggests change of beverage items: wine, cocktails, coffee, smoothie’s juices, etc. And recommends popular or sought after drinks. - Monitors social media sites (Google, Facebook, TripAdvisor) for guest reservations. Responds and adjusts the reservation book. - Maintains daily end of shift reports. - Checks customer satisfaction regularly and reports information directly to the Assistant Manager or Manager. - Ensures checklists are followed for the restaurant; opening & closing, cleaning service team, bar team and ordering operation stock. - Works closely with the assistant manager and supervisor to ensure a friendly and professional working culture and environment for all team members. - Ensures that all team members work in a supportive and flexible manner with each other. - Ensures that all team members are fully up to date with the product knowledge and the restaurant food and beverage menu/ offerings. - Ensures that all team members are informed and knowledgeable of all promotions in the restaurant. - Monitors team members arrive on time and ready for their shifts according to staff rosters. - Checks and makes sure that all back of house areas are tidy and clean and all equipment is in good order including bar and upstairs stores - Manages restaurant music, ensures that music in the restaurant is always at appropriate levels. - Manages the restaurant decorative flowers and decorative items are in the correct places, fresh and suitable. - Follows systems in place to order & receive goods, store receipts, for finance departments monthly checks. * Customer Service - Ensures that all team members deliver a high level of guest service at all times. - Works with the assistant manager and supervisors to train team members in guest service skills. - Handles all customer issues and queries in a polite and efficient manner, ensuring problems are resolved properly and within reasonable time frames. - Reports customer issues to the Manager/ Assistant Manager. - Creates positive guest and team interactions, ensures good working relations using a professional and calm manner at all times. - Maintains relationships with regular guests and acts as the face of the restaurant using an engaging manner. * Financial - Ensures that the restaurant is operated in line with maximising profit while still delivering excellent service. - Ensures that cash and credit cards are handled correctly and a method is in place to double check daily revenues - Assists in the inventory management and ongoing maintenance of equipment and other assets. * Events - Take reservation enquiries for events for parties such as birthdays, weddings, corporate events, dinner parties and other events. - Works with the kitchen to solve any issues for customised menus. - Creates custom decoration and setups for events. - Conducts pre-event briefings with the team to ensure successful execution. * Personnel - Manages the punctuality and grooming of all team members, ensuring that they have the correct uniform and have a high level of personal appearance and hygiene. - Manages the punctuality and grooming of all team members, ensuring that they have the correct uniform and have a high level of personal appearance and hygiene. - Ensure all team members follow procedures relating to health, hygiene, safety and security * Responsibilities - Ensure that all Vintage Emporium’s standards and procedures are followed - Ensures that grooming and presentation is of the highest standard at all times * Address: - Số 1 Đường 39, Thảo Điền, Quận 2

- Competitive salary. - Service charge - Meal allowance at the restaurant. - Social Insurance, Health Insurance as Labor Law legislation. - 12 annual leave per year.

- Education: Bachelor’s Degree/Certificate in Hospitality or related areas - Experiences: At least 1 years experience as Restaurant Captain in luxury hotels/ resorts/ restaurant or in similar role - Excellent skills in Guest service and Public Relations, excellent in English - Strong user knowledge of Microsoft Outlook and Microsoft Office tools - To be honest, careful, good at presentation, negotiation, persuasion, making plan and organisation for task - Ability to work independently, analyse and solve the issues, conflicts and contradictions.