• Sales Management - Propose yearly and monthly Sales plan to the Center Director & Head of Sales Force; - Manage the Sales team of your center and ensure the sales targets are achieved for the center; - Communication of the sales targets, promotions and pricing to the Sales team; - Run weekly sales meetings and set objectives for every sales member; - Monitor the timely follow-up on leads across the end-to-end sales funnel and that the sales team is compliant at updating the leads in the system in a timely manner; - Monitor renewals and engage with the service team to facilitate the renewal contract conversion; - Support sales team members with their questions on how to handle exceptions as they arise and help individual to meet their sales objectives; - Report weekly sales performance. • Sales & Marketing collaboration - Ensure that all leads for which the sales team is responsible are entered in the system with the right form and the right source is associated to the lead; - Identify inefficiencies in the coordination between the marketing and the sales team with respect to the management of the leads for each media owner in the marketing team; - Attend the weekly customer insights meeting to identify the location marketing opportunities. • Sales & Service alignment - Collaborate with Service Officers to foster a strong working relationship between the Service Officers and Sales teams to deliver a consistent experience to our customers; - Partner with the Service teams to ensure synergies are created between sales and service to drive internal revenues and products upselling; - Facilitate productive communication between Sales and Service teams.
