Center Operations Manager (Edtech) - Quản Lý Điều Hành Trung Tâm CÔNG TY TNHH MANABIE VIỆT NAM

● Set up new centers from the scratch ● Build up and manage day-to-day center operations, property, and facilities to ensure smoothness, cleanliness, and professionalism following Manabie’s standards ● Responsible for the revenue and profit result of the center ● Monitor and ensure center expenses within budget guidelines and compliance with cash management and monetary safe-keeping. ● Optimise process and existing management files related to center ● Training for Academic Admin handling students and parents' complaints, feedback,... via phone call or Zalo chat. Communicate effectively and professionally with both students and parents on a regular basis ● Train, coach, motivate and develop center staff providing excellent sales and service results to ensure revenue targets and profitability achieved through enrollment, classroom utilization ratio, and center expenses ● Follow up with admin about new and existing students regarding re-enrolment and ensure payment collection meets the deadline. Monitor re-enrolment rates closely ● Ensure 100% ofclasses have teachers, including finding substitution in case of annual leave, urgent leave ● Manage email groups, update teachers’ availability & teaching skills on thesystem, and record violations of class denial. ● Provides and keeps up with various reports and audits that can be used to gauge how their firm is performing. ● Confirm timesheet for Admins, Teachers, and Secuities. ● Managing and planning for Marketing events on Fanpage Facebook or other channels. ● Working hours: 40 hours/week; 1 fixed day off a week ● Working time will be flexible according to the assignment and arrangement of the department head and the requirements of the job

● Attractive salary ● Probation: 2 months (100% full-time salary). ● Premium health Insurance package from Bao Viet. ● 13-months and Performance Bonus. ● 14 days Paid Leave Annually.

● Has around 4 years of experience in center management customer service, course/ program coordination, or the same position in the education industry ● Bachelor degree ● Ability to multitask and manage stakeholders ● Strong attention to detail and maintaining accuracy ● Proficient with Microsoft Office/G-Suite or related software ● Works well under pressure and hasgood stress management. ● Carefulness and integrity are a MUST ● Professional working proficiency in English