Chuyên Viên Chăm Sóc Khách Hàng Công ty Cổ phần M Village

- Provide solutions to recovery service, and improve customer satisfaction - Clarify the customer's complaints, resolve customer issues and provide solutions to recovery service,and improve customer satisfaction. - Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels - Understand and deliver business strategies and improve customer services through the execution ofself-service - Working with other stakeholders to find solutions for hard complaints & providing advice to teammembers to resolve customer issues as soon as possible. - Proactive manage and have the ability to detect incident issues, promptly alert relevant teams to findsolutions

Provide budget for Laptop purchasing Competitive compensation scheme including an annual performance bonus Opportunity to demonstrate leadership and vision capabilities by expanding a sustainable business with good reputation in the market

- 0-3 years of relevant experience in customer service - Good in communication and negotiation skills - Basic analytical skill to keep track of performance - Fast-learning and open to change. - Teamwork, time management and data analyst skills