● Handling and managing client requests from incoming calls/ live chat/ email/ social network related to company products & services
● Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
● Creating and resolving tickets in an excellent time manner
● High level of responsibility at work and able to work in a high working pressure environment
● Deliver client care programs as planned (recall, promotion/ loyalty programs,...)
● Available working in shifts
● Translation
● Familiarity with CRM systems and practices is a plus
● Actively participate in training courses and annual activities of the company
● Perform other tasks as directed by the manager
