Client Service (Tốt Tiếng Anh ) Infinox

- Acknowledging and resolving customer complaints. - Manipulate and process on client information system, CRM. - Resolving about trading issues, by specialized knowledge, understand our products inside and out so that you can answer questions. - Interacting with customers daily by checking and answering their questions and directing them to the appropriate service for their needs. - Creating customer loyalty care to increase revenue and improve client retention. - Clearly knowing, updating and processing orders, forms, applications, and requests and other procedure. - Keeping records of customer interactions, transactions, comments, and complaints. - Communicating and coordinating with colleagues as necessary. - Providing feedback on the efficiency of the customer service process. - Ensure customer satisfaction and provide professional customer support. - Participate and support company event, closely work with other departments to brand company. - Translation if needed. - Report to BOD team, CS Manager, HR about team’s situation, working performance. - Other tasks from Korean team, global team, BOD team, CS Manager, HR.

- Salary: $350– $450 + Allowance (2 months of Probation). - Annual leave: 12 days/year, excluded official holiday. - Official working time: 8h30 am – 5h30 pm. - Working in an international environment with foreign colleague. - Being trained about the job/ Trained by foreigner colleague. - Opportunity to promotion to higher position and better benefit for official staffs. - Onboard training and job training. - Local insurance optional. - Health care package once/year. - Allowance: Phone fee, parking fee, transportation fee. - Company trip: 1 trip/year (travel abroad).

- Employees equip laptop as requirement. - Working time: Officially from Mon – Fri. - Working time: Ready to work at evening shift and weekend shift (Able to work from home for these shifts).  - Good at English, fluently is an is an advantage. - Knowing Korean is a plus - Experienced with any jobs but at least 6 months (Accepted students who are waiting for graduation). - Honest and careful, good work attitude. - Have a progressive spirit, eager to learn, positive mindset. - Under 26 years old (<1997). - (Unselected CV, we’re sorry for non-respond)