Customer Care Specialist CÔNG TY TNHH TM - DV LỘC PHÚC IMASAL

● Handling and managing client requests from incoming calls/ live chat/ email/ social network related to company products & services ● Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution ● Creating and resolving tickets in an excellent time manner ● High level of responsibility at work and able to work in a high working pressure environment ● Deliver client care programs as planned (recall, promotion/ loyalty programs,...) ● Available working in shifts ● Translation ● Familiarity with CRM systems and practices is a plus ● Actively participate in training courses and annual activities of the company ● Perform other tasks as directed by the manager

● High salary ● Working in an international company ● Free training course, English course ● Free snacks, coffee at company’s pantry

● Fluent in English communication (good at 4 skills) ● Good looking is an advantage ● College/ University graduate ● Candidates with experience in finance industry is preferred