Customer Service Executive (Logistics - Freight Forwarding) Công ty TNHH Vận tải và Giao nhận GAC Việt Nam

Customer Service and Sales Support.  Coordinate all air and sea freight activities, including booking, documentation, data entry, shipment organization & tracking, billing, arranging transport. Communicate on daily basis with shipping lines, airlines, truckers, customers, warehouse; sales representatives and oversea agent offices. Answer phone calls, respond to emails from customers, follow up and handle customer enquiries. Use and maintenance of internal freight system for creating potential customer, making and managing order for new shipments, creating import & export FCL, LCL and air forwarding jobs, Logging Sea Cargo, Export Customs Manifest, PRA, Monitor customs clearance… Other ad-hoc duties when being assigned;

Competitive salary package 13th month salary & year-end bonus by individual ability and company’s performance. 16 days of annual leaves SHUI on 100% salary under Labor Contract

At least 2-years of experience in the same role/same industry is required for this position.  Good customer service skills  Excellent English skills in both written and oral  Ability to cope with repetitive or continuous support queries  Solid computer skills with the ability to learn new systems quickly  Customer service orientation Well organized and detailed Good communication skill and teamwork spirit Problem analysis and problem-solving Self-motivated, ambitious, quick learner.