MÔ TẢ CÔNG VIỆC
- We are looking for Customer Service Leader to join our team and provide the best service to our customer - You will working at the newest O2O e-commerce platform at Viet Nam. English – Chinese – Vietnamese spoken. You will lead customer service team and provide the best customer service to our customer.
YÊU CẦU CÔNG VIỆC
- Team leader experience: 2 years, team size from 5 - Experience with: e-commerce, website, application - Monitor and improve processes to improve KPIs, customer experience, and work productivity - Proactive at solve problem, Collaborate with other groups / departments to achieve business goals - Develop training plans for your team members. - Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs - English: fluently