Customer Delight - Guarantee a professional, adapted, and personalized dialogue both online and offline. - Guarantee the delight of each customer. - Help my customer before and after the whole purchase process, if he/she wishes, to develop a personalized relationship with him/her.
Human Management - Recruit, train, and develop their competencies and talent. I prepare the managers for the company. - Ensure the professional skills of teammates in the cash till and welcoming desk, as well as spreading the delightful spirit throughout the store. - Be the HR referent for the store (hour records for night work, holidays, and overtime). - Guarantee the cash till and welcome desk team planning for the store. - Be the duty manager of the day for the Store (with captain KPIs). - Be the example of the delighted spirit.
Customer Relations Management + customer journey project management - Led and implemented all customer-related projects, including being a Technology relay. - Have the CI mindset to provoke and propose solutions to keep improving customer delight. - Analyse data of customers to provide actionable insights for sports leaders and communication relay.
Cash flow management - Manage the cash flow of the store. - Manage the physical and technical implementation of the Welcome Desk and Cash Till. - Propose and implant new services and the best means of payment solutions for my customers. - Manage all the cash processes in-store.
