Customer Services Specialist ELCA Information Technology (Vietnam) Limited

- Help customers to use our ticketing product in the most efficient way by delivery diverse technical services requests according the standard service catalog: product configurations, online shop CSS customization, Third-party Interface activation, seat map edition, … - Analyze technical service requests from English/French/German speaking customers - Provide estimation and propose alternative solution if needed - Process the requests according to agreed solution and handle change requests. - Ensure the deliveries are on quality, on time - Have high speed interaction with stakeholders across Europe/US - Have high speed interaction with Product team in Switzerland and Vietnam - Participate in special technical projects upon request. - Work closely with Services Manager to maintain service deliveries and quality.

- Attractive remuneration package with 18 days of annual leave - Premium Healthcare package - Travel opportunities to Switzerland

- Bachelor’s degree, preferably in Information Technology. - At least 2 years of work experience in the IT or Support sector, as a developer or as an IT Operations Support, Technical Account Manager, or Application Support Specialist. - Good interpersonal, communication and analytical skills. Able to interact with foreign clients to understand and diagnose their issues. Customer-oriented mindset. - Time management skills, able to triage issues by priority. - Proficiency in English, both written and oral. - Quick learner of new tools and technologies. - Eagerness to get involved with a wide variety of tasks. * Other skills that would make your profile stand out - Proficiency in French. - Elementary proficiency with SQL, Kibana and/or a programming language (Java, JavaScript or Python). - Experience with the Atlassian suite of support tools, Zendesk, Salesforce, or Dynamics 365.