- Help customers to use our ticketing product in the most efficient way by delivery diverse technical services requests according the standard service catalog: product configurations, online shop CSS customization, Third-party Interface activation, seat map edition, … - Analyze technical service requests from English/French/German speaking customers - Provide estimation and propose alternative solution if needed - Process the requests according to agreed solution and handle change requests. - Ensure the deliveries are on quality, on time - Have high speed interaction with stakeholders across Europe/US - Have high speed interaction with Product team in Switzerland and Vietnam - Participate in special technical projects upon request. - Work closely with Services Manager to maintain service deliveries and quality.
VIP- Kinh nghiệm: Không yêu cầu
- Chức vụ: Nhân viên
- Yêu cầu bằng cấp: Đại học
- Số lượng cần tuyển: 1
- Yêu cầu giới tính: Nam, Nữ
- Độ tuổi: từ 24 - 36 tuổi
- Hình thức làm việc: Toàn thời gian
- Lượt xem: 0
- Attractive remuneration package with 18 days of annual leave - Premium Healthcare package - Travel opportunities to Switzerland
- Bachelor’s degree in Computer Science, Telecommunication or related - Open for fresher up to 2 years experience working in IT industries - Proficient in English is required; knowing French is a strong plus - Knowledge in HTML, CSS, Javascript - Knowledge in SQL is a plus - Strong time management skills, able to identify and prioritize urgent/critical requests - Good at logical and critical thinking to propose accurate solution to customers - Strong communication and presentation skills - Has a strong customer oriented mindset - Experience with software testing/coding/Customer Services, working in product’s company is a strong plus
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- Địa chỉ: N1 Điện Biên Phủ, Phường 25, Quận Bình Thạnh, Hồ Chí Minh
- Quy mô công ty: 25-99
- Đang tuyển: 0 việc làm
With 50 years of history and 1700 specialists, ELCA is one of the biggest independent Swiss IT solutions providers and partners with Fortune 500 companies to provide intelligently designed software solutions using Agile methodology and distributed teams approach. ELCA Vietnam is certified as the Great Place To Work company with 85% of our employees agreed with it. Innovation in product development is our core strength. We work towards goals, not checkboxes! We focus on impact, and we are proud to deliver sustainable positive impact to all our client projects. The Group is privately owned, with offices in Basel, Berne, Geneva, Lausanne (HQ), Zurich, France, Germany, Italy, Spain, the UK and Vietnam.