Customer Success Executive Công Ty TNHH Sôcôla Marou

* Customer Engagement & Support - Manage order processing across multiple channels, including hotline, email, website, and social media, ensuring thorough followup until order completion. - Address and resolve customer inquiries through prompt and effective service. regarding pricing, products, delivery, and services across all communication platforms effectively. - Analyze customer feedback, escalate issues as necessary, and implement resolutions within agreed timeframes to secure customer satisfaction and loyalty. * Customer Relationship Management - Develop a deep understanding of customer needs and behaviors to personalize interactions and support. - Manage and analyze customer data to identify trends and create targeted retention campaigns. - Oversee customer lifecycle communications, including follow-ups, satisfaction surveys, and educational content. * Customer Experience Operations - Design and optimize new processes and workflows to improve the overall customer flow. - Collaborate with cross-functional teams to implement operational enhancements. - Monitor and adjust customer success metrics and processes to align with business objectives.

- Graduated from College or University in Business Administration, Marketing or Communications. - 2+ years of experience in customer success role or related F&B customer-facing environment. - Excellent in English - Proficiency with CRM software, data analysis tools, and customer communication platform. - Proven track record of developing customer relationships and improving customer satisfaction. - Prior involvement in creating and implementing customer success strategies. - Strong problem-solving - Proactive and innovative thinker - Excellent communication and interpersonal skills. - Empathetic and Customer-Centric Mindset.