Customer Support Specialist Công ty TNHH Đầu tư Quốc tế Hoàn Mỹ

• Assisting international B2B and B2C customers with their purchases, handling their inquiries and complaints • Providing guidance and advice for customers about products, nutrition and beauty, promotions, and after-sale services • Researching and proposing solutions to improve customer experience, retention and order value • Resolving issues of inventory and shipments with the company’s business partners • Liaising with other departments to optimize the quality as well as the efficiency of digital marketing • Performing other related duties as assigned

Salary: 12-15 million VND + bonus based on KPIs. Professional, dynamic and open working environment with chances of promotion Social Insurance, Health Insurance and Accident Insurance. More chances of pay rise within a year Annual travelling and teambuilding (Vietnam and overseas) Annual health check Special gifts on birthday, wedding day, Mar 8, Oct 20, Christmas, and Tet holidays International Children’s Day and Mid-Autumn Festival gifts for staff’s kids. Gifts for staff with new-born babies Special treatment for sick staff Visit and funeral flowers for staff’s pass-away parents on both sides Bonus on Tet, holidays, year-end, 13th-month salary, certificate and rewards for staff with excellent performance. Opportunities to develop professional skills, ability, ideas and experience Benefits pursuant to the company policy. Other benefits will be negotiated during interview.

Advanced English level, proficiency in written and spoken English (at least 7.0 IELTS Overall or equivalent) Excellent communication and interpersonal skills Receptiveness, honesty, patience Good self-study skills and adaptability Willingness to broaden knowledge, especially about digital marketing Good office computer skills Experience in customer service / e-Commerce jobs / data-driven jobs is preferable Graduated from College/University