DevOps Trainee (Telephony) CÔNG TY TNHH AMARIS VIỆT NAM

As DevOps Trainee (Telephony), you are part of our IT Operations Department, your main responsibilities will be the deployment, the maintenance, and the support of the telephony infrastructure for Mantu group and its subsidiary all around the world. You will be trained/studied one of the modern Telephony solutions is Microsoft Teams as well as other solutions such as: PBX and AudioCodes SBCs and O365 VOIP related topics. In addition of your exploitation tasks, you will as well be participating in the evolution of our worldwide infrastructure on managing different projects such as Direct routing and Calling plan in worldwide (over 55 countries), optimizing and troubleshooting the quality of internal and external calls, Call Center, and work with the team to bring our service on the next level of excellence. • Support, maintain and optimize the deployed Microsoft Teams/ Aircall VOIP environment (+5000 users). • Support level 3 and maintain the deployed AudioCodes Voice Gateways, PBX and servers. • Optimize the call quality as well as the cost of the call. • Resolve incidents, implement, and participate in the problem resolutions. • Implement service and system monitoring running on Grafana, Zabbix, and create reports and dashboard with Elasticsearch (ELK) stacks. • Automate recurrent administrative tasks to enhance our provisioning system.

• 13th-month salary • Annual leaves and sick leaves • Annual company trips • Teambuilding activities: Team lunch/dinner, events and celebrations, sports clubs (football, yoga, badminton, etc.) • International team, with flexible working time + hybrid working • Tailor-made career path • Technical workshops, and training courses • Mobility: Opportunities to be on-site abroad in our offices in over 65+ countries

• Self-driven and motivate to learn new technologies. • Good automation logic (are plus) • Basic knowledge Microsoft Cloud services as MS Windows Server 2019, Azure Active Directory (are plus) • Basic knowledge of VoIP solution as Microsoft Teams, AudioCodes SBC gateway, PBX. • Good communication skills in English (oral and written communication). • Teamwork and knowledge sharing. • Analytical and Problems solving (troubleshooting). • Proactive and logical.