[District 1] Customer Support Specialist_N2 Japanese DIGI-TEXX VIETNAM

- Receive ticket and call in the system. - Classify ticket into categories and follow correct defined procedure of company. - Follow up, coordinate with internal team via email, skype call, and company system. - Update status and log record of ticket status, and date of completion. - Follow standard operating procedure (SOP) and ensure company's system security standard. - Monitor and proactively recommend solutions to the company to reduce process time. - Training will be provided by the company. - Working time: Rotate shifts - Working day: 5 days per week (including Saturday and Sunday) - Working location: Ton Duc Thang, District 1, Ho Chi Minh City

- International working envinronment, opportunity to work and improve language skills with native speakers. - Opportunity to be promoted - Lunch and parking allowance - Night shift allowance (extra 30% on base salary) - Project perfomance bonus - 13th month salary - Annual salary review

- Japanese: N2 or equivalent to N2 - Experience working in Japanese company or in Japan is a PLUS - English: Communication (as trainings and system are in English) - Logical thinking to understand and follow procedure - Report and problem solving experience - Team spirit and ambitious in career development