Engineering Manager Khách Sạn Park Hyatt Saigon

* Customer Service - Provides exceptional services to guests and internal customers in other department at all time to maintain positive interactions with good working relationships. - Handle guests’ complaints or problems and report to superiors if no immediate solution can be found, whilst providing a prompt follow-up * Operational - Supervises the repair, maintenance and engineering operations according to the departmental standards. - Properly handles and maintains all power tools and measuring instruments. - Modifies installations to minimise waste of material and provide access for future maintenance. - Avoids unsightly hazards and complies with all local regulations and codes. - Ensures the proper operation of fire safety system, of effective energy conservation measures and the cleanliness of all work areas and surroundings. - Performs repairs and maintenance work to all guest rooms, public and service areas of the hotel to ensure they are well maintained. - Regularly inspects the entire building with particular attention on defective or deficient life safety features and to observe closely the condition of all operating equipment. Specific attention must be placed on areas of difficult access. - Executes Effective Management of Preventive Maintenance Programme to avoid unsightly hazard and ensure for an effective service recovery pertaining to guests’ feedback - Reviews and approves all invoices and Purchase Requests involving Technical Services and installations, machinery, parts and audio visual equipment etc. - Assists in ensuring that the property, its systems and the operational procedures comply with all the prevailing local and national codes, notifying the Director of Engineering of areas of non-compliance, if any. - Works closely with other Department Heads in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. * Personnel - Assists in the recruitment and selection of Engineering associates if required - Assists to oversee all Engineering associates’ work appearance, prepare weekly work schedules in accordance with workload and priorities, for approval by the Director of Engineering. - Develops team members’ skills and abilities through the appropriate training, coaching, and/or mentoring. - Assists in conducting annual Check in conversation with Engineering associates and to support them in their professional development goals. - Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. - Assists to ensure that relevant action plans resulted from the Associate Opinion Survey are implemented.

- International, professional and friendly 5-star working environment - Full training from Hyatt (Hotel orientation, Leadership development, E-learning, workshop…) - Learning and development opportunities - Associates Social Space (Designed by colleagues for colleagues) and Associate Social Activities - Complimentary 2 duty meals per working shift and team menu designed by our Chef every week - Be provided uniform and laundry service - Discount 50% for F&B service at our restaurants - Complimentary accommodation at selected Hyatt properties worldwide - Free parking at our associate parking area

- Work experience as Engineering Manager or minimum 2 years as Assistant Engineering Manager preferably in a luxury international brands. - Good problem solving and focusing on solutions and results having positive and can-do attitude in any difficult circumstance or under high pressure - Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds. - Service oriented style with professional presentation skills - A true desire to satisfy the needs of guests in a fast paced environment. - Extensive knowledge of various departments in international luxury hotels