* Administration - Provides exceptional services to guests and internal customers in other department at all time to maintain positive interactions with good working relationships. - To follow all Hyatt Events Standards for answering phone enquiries, handling email enquiries, preparing proposals and contracts, conducting Hotel Tours, planning Events, creating Event Confirmations, Event execution and Event follow-up - To maintain complete records of all sales agreements, contracts and quotes for the hotel. * Customer Service - Plans and executes events after the Event Sales Team have received a signed contract and deposit from the client. - Assist ADOE/DOS to overlook and support Event Planning team members to execute their events - Monitor and ensure all in house events are well taken care of - Looks after personal ‘repeat business’ contacts from enquiry to conversion to execution * Financial - Meets designated revenue targets. - Assists with the preparation and regular update of the departmental budget - Continuously seeks ways to maximise revenues and profits by cross selling and up-selling other hotel facilities and services * Sales and Marketing - To fully utilise the correct photography, presentation material and approved selling phrases for all forms of client presentations * Other duties - Understands and strictly adhere to Rules and Regulations established in the Associate Handbook and the hotel’s policies concerning fire, hygiene, health and safety - Attends training sessions and meetings as and when required.
